Booking Information / FAQ

Age
Since opening in 2014, the Bunkhouse has had many enquiries from young teenagers wishing to book the Bunkhouse for birthday and end of year parties. In principle that is fine, but the booking must be made by a responsible adult over the age of 21 who will also attend the party and stay at the Bunkhouse. This is for insurance and health and safety reasons and not least out of common sense.

Bedding/Towels
At the Bunkhouse, we provide a duvet and pillow per bed as well as bed linen. The beds are made ready for your arrival. We do not provide towels, hair dryers or toiletries, such as shampoo/shower gel. We do provide loo rolls.

Availability
The Allendale Bunkhouse does not have an online availability calendar, as we are taking bookings, remotely, from the office, on the phone, via email etc. – it would just be impossible to keep the calendar up to date at all times. Also sometimes smaller groups are compatible (i.e. a walking group with cyclists) and at other times they are note (i.e. a hen group and a school group), so we want to be able to advise on this without the restrictions of a booking calendar. Finally we have a second venue, Deneholme, and for some groups it may be suitable to move to this venue with their booking enquiry, when the Bunkhouse is already taken. Therefore, please contact us to enquire about availability.


Booking Process

To make a booking you would typically email (info@allendalebunkhouse.co.uk) to enquire about availability. If you can provide a date/month/time of year and approximate number of people wanting to stay as well as whether or not you require any outside catering and/or outdoor activities, we are able to come back with a price immediately. We would then need a postal address to make out a deposit invoice and email it to you. Once the deposit is paid, your booking is confirmed. The booking cost is due two weeks prior to arrival and your deposit will be returned within a week of your departure.

Wifi

We now have wifi at the Bunkhouse!

Deposit

A £100 booking and damage deposit is payable per level upon booking the Bunkhouse. I.e. if you book the entire Bunkhouse, the amount is £200, if you just book one bedroom floor, it is £100. This booking deposit secures your booking and acts as a damage deposit. This be returned to you, once you have left the Bunkhouse in a tidy condition and no damage has been caused. We will not deduct any damage cost from your deposit payment, without agreeing this with you. I.e. we will not charge £20 for a broken plate – just the actual, like for like replacement costs. However, we will charge a £50 – £100 cleaning fee if dirty dishes are left, rubbish is lying around and glass aste has not been taken off site.

Dogs
In principle, well behaved dogs are allowed at the Bunkhouse, however, you must ensure that the entire group is happy with your bringing your dog along and thus it is only an option if you booked the Bunkhouse for exclusive use. Dogs do not incur any cost for their stay, but their owner is responsible to ensure the dogs do not jump up on any furniture and if they cause any damage or excessive dirt (i.e. on walls, chairs etc) they will be billed for the additional cleaning or replacement costs. So far we have not been bitten, so we are happy to welcome dogs. 🙂

Garden
There is a good sized garden immediately to the rear of the Bunkhouse. It has been landscaped in May 2015 and has been a huge success with our guests. There are two patio areas of about 20 sqm each with chairs and tables to sit outside, a BBQ and fire pit as well as lawned areas. Please note that to the right is a family garden (Tony and Linda Beck live there) and to the left is a holiday cottage garden (The Dale Cottage): Whilst you can use the garden to your heart’s content, play games, have BBQs, listen to music, please respect your neighbours and their right to equally enjoy their garden space.


Kitchen

The Bunkhouse has a fully equipped domestic kitchen. There is a full height fridge and freezer, a full sized dish washer, cutlery and crockery for up to 40, utensils, pots and pans etc. Please note the oven and 4 ring gas cooker are the size of a domestic kitchen, but we do have some very large pans. If you have larger dishes or larger quantities of food you need heating up, we can always pop them into our commercial kitchen at Deneholme for you. Also, if you are ever short of a specific utensil or equipment, please let us know and we can get it for you.

Rubbish

With large group bookings staying several nights we encounter a LOT of rubbish. Therefore from June 2016 a new rule applies: all self catering Bunkhouse guests must take their own bottles home with them or dispose of them at the glass recycling place in Allendale (past fire station up Shillburn road) or Hexham (by Wentworth Leisure Centre). All other rubbish must be separated into RECYCLING, COMPOST, GENERAL WASTE, PAPER! There are more than enough bins to facilitate this separation. If this rubbish is not separated/taken away as described above; a £50 charge will be deducted from your deposit payment.

Noise

The location of the Bunkhouse is on the market place – there are also three pubs on the same large market place, some of them have live music events that go late into the night. The bedrooms facing away from the market place (bedrooms number 1, 2, 5, 6) are relatively unaffected by the noise, but the front facing bedrooms, though double glazed (numbers 3, 4, 7, 8) can let in some of the music and laughter sounds from the square. On the flipside, there is practically no restriction to how noisy you want to be in the Bunkhouse. As mentioned above, your neighbours are family Beck, the owners and managers of the Bunkhouse and guests of the holiday cottage. The Becks have two kids aged 4 and 6, but they are relatively undisturbed by any noise. However, after midnight, we would be delighted if the noise in the garden could be turned down and windows are shut.

Parking

The Bunkhouse is situation directly on the market place in Allendale with plenty of free parking available either immediately outside the Bunkhouse (space for about 6 cars) or on the aquare a few steps away.

Public Transport

There is a regular bus service from Allendale to Hexham/Haydon Bridge and Allenheads. In Hexham/Haydon Bridge there are busses and train connections towards Carlisle and Newcastle upon Tyne. The airport at Newcastle is a 40 minute drive from Allendale. We are happy to arrange group transportation from any location if required.

Shops

On the market place, a mere few steps from the Bunkhouse is a very well stocked coop, selling groceries, cleaning products, freshly baked bread, local free range eggs etc. Next door is a very good butcher and we also have a gift shop, art gallery with cafe and shop, a post office and shop, tea rooms, 3 pubs serving food, an indian restaurant and take away plus the newest addition: a beautician and design company with a small art shop. Plenty to browse and all you require, we hope! Hexham with much larger facilities (Tesco, Waitrose, green grocers, garage etc) is 12 miles away, a 15 minute drive

Market Place

Visitors

When you book the Bunkhouse for exclusive use you have the entire building and gardens to yourself. Ultimately, you can do what you like, but please note that the maximum capacity for the bunkhouse is 40 people. Additional or “party guests” who do not stay on site are only allowed if we are notified and the number of people on site does not exceed 40. This is due to fire regulations.

If you would like all of the Bunkhouse to yourself, please have a look at “exclusive use“.